AI for public services that must be accessible, accountable and secure.
We help public agencies and publicly funded organizations reduce backlogs in correspondence and casework, and make information easier for residents and staff to find, with decisions about entitlements and enforcement kept with officials.
- Form completion assistance
- Freedom of information request triage
- Meeting and consultation summaries
- Internal guidance assistant
Workflows we work on
- 01
Resident questions and service navigation
Residents ask about eligibility, documents needed or application status in plain language and in their own language, and get answers based on published guidance, with a clear route to a person and to the official source.
- 02
Correspondence and case intake
Letters, emails and forms are classified, key details extracted and routed to the right team, and a draft acknowledgment or response is prepared for an officer to review and send.
- 03
Policy and legislation lookup for staff
Caseworkers and policy teams search guidance, regulations and prior decisions in natural language and receive cited passages, with access limited to the material their role permits.
Constraints we design for
Transparency and accountability
Residents and oversight bodies can be told what the system does, what data it uses and who is responsible. Decisions affecting rights or benefits stay with officials.
Accessibility and inclusion
Interfaces work with assistive technology, plain-language answers are the default, and non-digital channels remain available for those who need them.
Security and data handling
Deployments follow your data classification and hosting requirements, including private environments where required, and we support your security assessment process.
Procurement and continuity
Delivery is documented so the system can be operated, audited and handed over without depending on one supplier.
Use cases we can explore
Where we start
Discovery begins with a few direct questions about your operation.
- 01Where are backlogs longest, and what share of that work is sorting and routing?
- 02Which residents are least well served by current channels?
- 03What hosting, classification and assessment requirements apply to this data?
- 04How would you explain the system's role to a resident or oversight body?
Relevant solutions and services
- Enterprise Knowledge AssistantAnswer staff questions from your own policies, procedures and records, with sources shown and access rules respected.
- Document IntelligenceClassify, extract, check and route incoming documents, with people reviewing the exceptions.
- Workflow AutomationMove multi-step back-office work between systems automatically, with approvals where they matter and a record of every step.
- Enterprise & Private AIAI deployed with the data isolation, access control and operational ownership your security and compliance teams require.
- NLP & Conversational AIThe language layer underneath chat, voice and document systems — understanding, extraction, classification, dialogue management and multilingual support.
- Responsible AI & GovernancePractical ownership, review, privacy and audit controls that let teams ship AI without losing track of what it does.
- Web Application DevelopmentResponsive, accessible web applications with a clear frontend and backend architecture, integrations and attention to performance.
Questions buyers ask
We do not build systems that make eligibility or enforcement decisions. They explain published rules, prepare cases and route work, and officials make the determination.
Tell us the workflow you want to improve.
Tell us about the workflow or product. We reply with questions, a suggested first step and who would work on it.