ZECH
Use-case library

AI use cases, by industry.

Short descriptions of use cases we can explore with you. Each industry links to a page with its workflows, constraints and where we would start.

Browse use cases.

Use cases are illustrations of what is possible, not claims of past projects. Each one still needs a workflow, data and an owner.

Financial Services →
  • KYC file preparation

    Assemble and pre-check onboarding files so analysts review exceptions instead of every field.

  • Complaint triage

    Classify complaints, flag regulatory categories and draft responses for review.

  • Transaction monitoring support

    Summarize alert context and history so investigators start from a prepared case.

  • Internal policy assistant

    Grounded answers on procedures and product terms for operations and service staff.

Healthcare & Life Sciences →
  • Intake document classification

    Sort and index incoming faxes, scans and portal uploads so the right team sees them first.

  • Denial and appeal preparation

    Gather the relevant records and payer policy text so staff draft appeals from a prepared file.

  • Medical information and SOP assistant

    Grounded answers on approved internal content for staff, with citations and escalation to a specialist.

  • Literature and source summarization

    Summaries of documents a team has already selected, with every claim linked to its passage for human verification.

Retail & Commerce →
  • Catalog attribute completion

    Fill gaps in size, material and compatibility fields for merchandiser review.

  • Service deflection with handoff

    Resolve routine order questions and pass the rest to agents with a summary.

  • Demand and markdown planning support

    Item-level forecasts and exception lists that planners adjust and approve.

  • Search and recommendations

    Relevance and suggestions tuned to your catalog and measured against a control.

Manufacturing →
  • Maintenance prioritization

    Rank assets by risk signals so planners schedule inspections where they matter.

  • Defect detection support

    Flag likely surface or assembly defects for operator confirmation.

  • Shift handover summaries

    Summarize logs, alarms and open issues so the incoming shift starts informed.

  • Supplier document checks

    Compare certificates and inspection reports against specifications and flag mismatches.

Logistics & Supply Chain →
  • Proof of delivery capture

    Read signed receipts and photos, match them to shipments and flag missing or damaged items.

  • Customer status updates

    Answer where-is-my-shipment questions from live tracking with clear handoff for exceptions.

  • Dock and labor planning

    Forecast inbound and outbound volume by day so supervisors plan staffing.

  • Carrier email triage

    Classify inbound carrier and customer emails and attach them to the right shipment.

Technology & SaaS →
  • In-app help assistant

    Answers grounded in your docs and the customer's own configuration.

  • Semantic search across customer data

    Search that understands intent, scoped to what each user is allowed to see.

  • Ticket triage and drafting

    Classify, route and draft responses for support agents to review.

  • Code review and test support

    Suggestions on pull requests and generated test cases for engineers to accept.

Insurance →
  • Claim file summarization

    Summarize correspondence, reports and notes so an adjuster picks up a file quickly.

  • Loss run extraction

    Turn broker loss runs in varied layouts into structured data for pricing review.

  • Fraud indicator review

    Flag patterns worth a closer look and assemble the evidence for a special investigations team.

  • Subrogation opportunity flags

    Identify claims with likely third-party recovery for a specialist to assess.

Travel & Hospitality →
  • Pre-arrival messaging

    Answer pre-stay questions and capture requests before the guest arrives.

  • Review and feedback analysis

    Group guest comments by theme and property so managers see recurring issues.

  • Voice reservations support

    Handle routine booking calls and pass complex ones to agents with a summary.

  • Offer personalization

    Suggest relevant upgrades and add-ons based on stay history and consented preferences.

Energy & Utilities →
  • Vegetation and defect screening

    Flag likely encroachment or damage in inspection imagery for engineer review.

  • Work order summarization

    Summarize asset history before a crew visit so they arrive prepared.

  • Load and demand forecasting support

    Forecasts by feeder or region that planners compare with their existing methods.

  • Customer outage assistant

    Answer outage and restoration questions from live status data across channels.

Public Sector →
  • Form completion assistance

    Guide residents through applications and explain what each document is for.

  • Freedom of information request triage

    Classify requests and locate candidate records for an officer to review.

  • Meeting and consultation summaries

    Summarize public comments by theme with links back to each submission.

  • Internal guidance assistant

    Cited answers on internal policy for new and experienced staff.

Found something close to your problem?

Tell us about the workflow or product. We reply with questions, a suggested first step and who would work on it.